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Technology Assistance (Student/Parent)

All students in grades 2-12 have been issued a chromebook to complete Virtual Learning coursework. Students in grades K-1 have been issued an iPad to complete their Virtual Learning coursework. Students who experience difficulty in accessing applications or using their chromebook or iPad should begin troubleshooting with their classroom teacher or check this page of frequently asked questions and troubleshooting tips. If the problem remains unresolved, families can access support from the District’s technology team in the following ways. 

  1. Create a helpdesk ticket using the Student Device Portal. Enter either your email address or your student’s Elmbrook email address to create a ticket. Families are encouraged to enter a phone number so a technology team member can contact you directly. Tickets will be monitored closely and families can expect a prompt follow-up.

  2. Families may also receive support by contacting the Student Device Support Hotline at 262-229-9789. If a staff member doesn’t answer please leave appropriate follow-up information so they can contact you to provide support.